Shipping Policy

 

 

kurtawala.com is committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. If there is no courier service available in your area, we will ship your items via Government Registered Bookpost or Speedpost.

 

How long does it take for an order to arrive?

Orders are dispatched within 2 working days or as per the delivery date specified by you at the time of placing the order. Most orders are delivered within 2 to 3 working days (Exception of Made-to-order). Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.

*Next-day and Express delivery options also available on special requests*

 

Self Collection:

  • We offer self collection facility in Jaipur from the address mentioned below.
  • If you wish to self collect your order please reach out to us with your order number to inform us if you wish to opt for self-collection of your order, on the same day you place your order.
  • You can collect your order within 1 to 7 working days upon confirmation email.

 

 Address for self collection (Click here for directions)# 7, Dwarka Puri, Jamnalal Bajaj Marg, C Scheme, Jaipur - 302001

 

How the delivery charge is calculated for multiple units? 

Kurtawala offers free shipping on all domestic orders above Rs. 1500

 

How the delivery charge is calculated for multiple units?

The shipping charge is specified separately for every product. For multiple products ordered the program adds up the total of all individual shipping charges. Thus, a customer who orders three products is charged the total of all individual delivery charges associated with each product. Thus the delivery fee is calculated separately when a customer orders different products.

Our prices are all inclusive. All taxes are included with the list prices except Octroi, if applicable in your region. There will be an Extra Octroi charges for shipment to Maharashtra Region.

 

What if the product I is received in damaged condition?

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +91-9950622999 or email us at connect@kurtawala.com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.

 

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