Return & Exchange Policy

 

We value our esteemed customers and want them to have an enjoyable & fuss free shopping experience at kurtawala.com

Exchange Policy

  • Kurtawala has a liberal exchange policy for its customers. Customers can apply for exchange within 15 days from the day of the delivery. Products are only eligible for exchange if the are unworn/unused, unwashed, undamaged and has all its labels & tags intact with its original packaging.
  • Incase of size exchanges, if the desired size of a product is sold out, customers will get full refund.
  • If you think, you have received the parcel in a bad condition or the outer packaging is damaged/tampered with at the time of delivery, please refuse to accept the package and call us at our customer care number +91-9950622999 or email us at connect@kurtawala.com, mentioning your Order ID. We will ensure that a brand new replacement is issued to you with no additional cost.
  • Although we work with utmost care and diligence here at Kurtawala, but incase of any rare scenario, if you have received a damaged or wrong product, call us at our customer care number +91-9950622999 or email us at connect@kurtawala.com, mentioning your Order ID. Once we receive the product back, we shall send you a fresh piece with no additional cost.
  • Any items which are made to order on special requests shall not be eligible for exchange. 

 

Return Policy

  • All items are eligible for return within 15 days from the date of delivery.
  • Products are only eligible for return if the are unworn/unused, unwashed, undamaged and has all its labels & tags intact with its original packaging
  • Any items which are made to order on special requests shall not be eligible for exchange.

 

Reverse Pickup Policy

  • In case of returns and exchanges customers have to arrange a reverse pickup and send the product to the address mentioned below. Incase of special requests we can also arrange reverse pickups, to do so, kindly contact us at via email or call.

 Address (Click here for directions) - # 7, Dwarka Puri, Jamnalal Bajaj Marg, C Scheme, Jaipur - 302001

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